Shipping policy

We ship from three fulfilment locations to ensure fast and reliable delivery:

  • Melbourne, Australia

  • Texas, USA

  • Netherlands

Where Your Order Ships From

  • USA: All orders are fulfilled from our Texas warehouse for faster delivery.
  • Australia, New Zealand, Canada and rest of Asia: Orders are shipped from our Melbourne, Australia warehouse.
  • Europe (including the UK, Norway, Switzerland and other non-EU European countries): Orders are shipped from our Netherlands warehouse.

Customs & Duties

European Union: We're registered with the EU's Import One-Stop Shop (IOSS), so VAT and any applicable duties are collected at checkout. There are no extra charges on delivery.

Non-EU European countries (e.g. UK, Norway, Switzerland): These orders ship from our Netherlands warehouse Delivered Duty Paid (DDP). Import duties and taxes are included in your order total, so you won't pay anything on delivery.

Canada: Duties and taxes are included in your order. Occasionally the Canada Border Services Agency (CBSA) or the carrier may still ask for a payment on delivery. If that happens, please pay it and email us the receipt, and we'll refund you.

USA and Australia: Orders ship from within your country, so no import charges apply.

Processing Time

We aim to get your gear out the door quickly.
Orders are typically packed and shipped within 1 business day (and often same day if ordering before 2pm).

Shipping Times

Estimated delivery times are in business days from dispatch:

  • Australia (ships from Campbellfield): 2–5 business days
  • USA (ships from Texas): 3–6 business days
  • Europe (ships from the Netherlands): 4–8 business days
  • New Zealand: Standard 4–7 business days; Express Post International 2–5 business days
  • Asia, Middle East and South Africa: 5–8 business days
  • Elsewhere (including Canada): usually 7–12 business days

Delivery times are estimates and may vary with the carrier, customs and peak periods. You’ll receive tracking details as soon as your order has been dispatched.

Shipping Rates

Shipping is calculated at checkout based on the weight of your order and your delivery address. The rates below are our current standard rates, shown in the currency of the destination. The exact cost for your order is always displayed at checkout before you pay.

Australia (AUD)

  • Free Standard shipping on orders of $100 or more
  • Standard: up to 0.5 kg – $9.95; 0.5 to 1 kg – $14.20; 1 to 3 kg – $16.50
  • Express: up to 0.5 kg – $14.95; 0.5 to 1 kg – $19.95; 1 to 3 kg – $24.95; 3 to 5 kg – $29.95
  • Heavy goods (3 to 20 kg): $20.00

New Zealand (NZD)

  • Free shipping on orders of $120 or more
  • Standard Shipping (4–7 business days): up to 0.25 kg – $12.00; up to 0.5 kg – $14.95; 0.5 to 1 kg – $19.00; 1 to 2 kg – $27.00
  • Express Post International (2–5 business days): up to 0.5 kg – $25.00; 0.5 to 1 kg – $30.00

United States (USD)

  • Fast Tracked Shipping: $8.99, or free on orders of $70 or more

Canada

  • Shipping rates are calculated at checkout for your location and the weight of your order.

Asia, Middle East and South Africa (AUD)

  • Standard International (5–8 business days): up to 0.25 kg – $16.00; 0.25 to 0.5 kg – $21.00; 0.5 to 1.5 kg – $30.00; 1.5 to 2 kg – $36.00
  • Available to: Bahrain, Brunei, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Japan, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam and South Africa

Europe (EUR, tracked shipping)

  • Netherlands: €5.00 up to 5 kg, or free on orders of €130 or more
  • Germany, Poland, Portugal, Spain, United Kingdom: up to 0.25 kg – €6.99; 0.25 to 1 kg – €7.99; 1 to 2 kg – €8.99; 2 to 3 kg – €9.99; 3 to 4 kg – €12.99
  • Italy, Austria, Czech Republic, France, Hungary, Ireland, Luxembourg, Slovakia, Isle of Man: up to 0.25 kg – €8.99; 0.25 to 1 kg – €9.99; 1 to 2 kg – €10.99; 2 to 3 kg – €12.50; 3 to 4 kg – €13.50; 4 to 5 kg – €13.99
  • Belgium, Finland, Lithuania, Romania, Sweden, Latvia: up to 0.25 kg – €7.99; 0.25 to 1 kg – €9.99; 1 to 2 kg – €14.99
  • Croatia, Denmark, Greece, Switzerland, Estonia, Slovenia: up to 0.25 kg – €7.99; 0.25 to 1 kg – €12.00; 1 to 2 kg – €16.00; 2 to 4 kg – €20.00
  • Iceland, Malta, Monaco, Montenegro: up to 0.25 kg – €7.99; 0.25 to 0.5 kg – €12.99; 0.5 to 0.75 kg – €17.00; 0.75 to 1 kg – €22.00

Questions?

If you have any questions about your shipment, feel free to contact us—we’re always happy to help.